Help! I didn’t receive an email notification for my new badge
If you don’t receive a notification email about a Credly badge, use these steps to access your badge:
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Login to Credly to see if the badges are in your Badge Wallet.
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Check your Credly profile settings to confirm email notifications are not muted and Auto Accept is turned off (see Accessing Credly Badges above).
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Check your email spam folder for emails from admin@credly.com.
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Ensure your email has admin@credly.com marked as a Contact or Safe Sender.
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Confirm which email address you registered with – follow the steps below to add or consolidate Credly accounts.
If you are still not receiving emails from Credly, contact info@progroups.org.
Which email address will my Credly badges be sent to?
Pro Groups issues CPE based on the email address that you used to register for an event.
What if I’ve used more than one email address to register for events?
If you’ve used more than one email address to register for events, you can add multiple email addresses to your Credly account. To add email addresses,
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Login to Credly
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Click the profile icon in the top right corner
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Select Settings
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On the first page, click the “Add an email address” link
What do I do if I change jobs or email addresses?
Follow the steps above to add multiple email addresses to your account. You can also change the email address associated with your Credly account.
Can I find all CPE credits from all Pro Groups events in Credly?
As of June 2023, Pro Groups uses Credly to manage CPE issued from all virtual and in person events. Contact Pro Groups at info@progroups.org to ask about or receive a copy of any CPE certificate that was issued to you prior to June 2023.