Audit Templates (Standalone)

Name: Call Centre RCSA

Description:

• Title of the Audit Working Paper: Risk Control Self-Assessment (RCSA) Checklist - Call Centre
• Purpose of the working paper: To establish inherent risks and mitigating controls available with Call Centre Unit.
• Audit objectives for the working paper: To provide reasonable assurance that risks inherent in Call Centre Unit is effectively mitigated to achieve business objectives.
• Industry sector: Banking
• Functional area: Alternative Distribution Channels
• Key terms: Risk Control Self Assessment, Are You In Control, Self Certification, Internal Control Self Assessment