Audit Templates (Standalone)

Name: RCM Complaint Handling

Description:

• Title of the Audit Working Paper: RCM Complaint Handling
• Purpose of the working paper: To establish inherent risks and institute mitigating controls around Complaint Handling auditable entity.
• Audit objectives for the working paper: To provide reasonable assurance that risks inherent in Complaint Handling auditable entity is effectively mitigated to achieve business objectives.
• Industry sector: Banking
• Functional area: Complaint Handling
• Key terms: Risk Control Matrix, Risk Response Matrix