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Incident Management Service Report Assessment 

03-20-2016 06:57 AM

This document is one of a number of self-assessments of important processes, enabling you to establish the extent to which your organisation has adopted the  better practice guidance available from OGC (the Office of Government Commerce).

The self-assessment scheme is composed of a simple questionnaire which enables you to ascertain which areas should be addressed next in order to improve the overall process capability. The assessment is based on a generic framework which recognises that there are a number of structural elements which need to be in place for process management and for it to satisfy the overall intent and meet the needs of the customer.

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2016Incident_Mgmt_service_support_assessment_Free.xlsx   91 KB   1 version
Uploaded - 09-08-2023

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